bet111 Privacy Policy

1 Data Controller

bet111, operating the website at bet111.games, is the data controller responsible for your personal data as described in this Privacy Policy. As data controller, bet111 determines the purposes and means of processing your personal data and is accountable for ensuring that processing is conducted lawfully, fairly, and transparently.

For all data protection enquiries, including requests to exercise your data rights, please contact us at [email protected]. We aim to respond to all data-related correspondence within five (5) business days.

2 How We Collect Your Data

bet111 collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or opting into promotional communications.
• Automated collection: Technical and behavioural data collected automatically when you access and interact with the platform, including IP address, device identifiers, browser fingerprint, page visit logs, and session durations.
• Third-party payment providers: Transaction confirmation data received from payment gateways processing your bKash, Nagad, Rocket, Upay, and bank transfer transactions. bet111 receives confirmation references and transaction amounts — not raw wallet credentials or card numbers.
• KYC verification partners: Where we use a certified third-party KYC service to assist with identity document verification, that partner may share the outcome of the verification check (pass/fail) and relevant identity fields with bet111 for account approval purposes.

3 How We Use Your Data

bet111 uses your personal data for the following purposes:

• Creating, maintaining, and verifying your player account.
• Processing deposits and withdrawals via your chosen payment method.
• Conducting KYC identity verification before processing your first withdrawal.
• Complying with anti-money laundering (AML) obligations, including monitoring for unusual transaction patterns.
• Detecting and preventing fraud, collusion, bot activity, and other forms of prohibited conduct as defined in our Terms & Conditions.
• Delivering responsible gaming monitoring — analysing betting patterns to identify players who may need support or intervention.
• Sending transactional communications (deposit confirmations, withdrawal status updates, account security alerts) via email or SMS.
• Sending promotional communications about bonuses, offers, and platform news — only where you have opted in to receive such communications.
• Resolving player disputes and responding to customer support requests.
• Improving platform performance, game availability, and user experience based on aggregated, anonymised usage analytics.

4 Legal Basis for Processing

bet111 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the account registration contract, including identity verification, payment processing, and gameplay — forms the primary legal basis for most data processing on our platform.
• Legitimate interests: Processing for fraud detection, security monitoring, responsible gaming surveillance, and platform improvement, where these interests are not overridden by your fundamental rights and freedoms.
• Legal obligation: Processing required to comply with AML obligations, financial crime prevention requirements, and identity verification standards applicable to online gambling operators.
• Consent: Processing for optional marketing communications (promotional emails, SMS offers). You may withdraw your consent to marketing communications at any time by contacting us at [email protected].

5 Data Sharing and Disclosure

bet111 does not sell your personal data to any third party. We share your data only in the following limited and controlled circumstances:

• Payment processors: Transaction data is shared with certified payment gateway providers (processing bKash, Nagad, Rocket, Upay, bank transfers, Visa, and Mastercard transactions) strictly for the purpose of executing your requested payment.
• KYC partners: Identity documents submitted for account verification may be processed by a certified third-party identity verification provider operating under equivalent data protection standards.
• Game studios: Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player session identifier to enable game delivery. No personally identifiable information beyond a session token is shared with game studios.
• Legal and regulatory obligations: Where required by applicable law, a court order, or a legitimate law enforcement request, bet111 may disclose personal data to the relevant authority. We will notify you of any such disclosure to the extent permitted by law.
• Fraud prevention: In the event of suspected fraud, money laundering, or collusion, we may share relevant account data with fraud prevention agencies or financial intelligence units as required by applicable AML obligations.

All third-party processors used by bet111 are contractually required to handle your data solely for the specified purpose, maintain equivalent security standards, and not retain your data beyond the period necessary for the task.

6 Cookies and Tracking Technologies

bet111 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function, including session authentication, login state management, and security token validation. These cannot be disabled.
• Performance cookies: Collect anonymised data about how players navigate and use the platform (pages visited, time on page, error events) to help us improve platform performance and reliability.
• Functional cookies: Remember your preferences, including language and display settings, to deliver a consistent experience across sessions.
• Marketing cookies: Used only where you have consented to receiving personalised promotional communications. These cookies help us understand which promotions are relevant to your interests based on your platform activity.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your bet111 account.

7 Data Retention

bet111 retains your personal data for the following periods:

• Active account data: Retained for the full duration of your account registration and for a minimum of five (5) years following account closure, to satisfy AML record-keeping obligations and to enable dispute resolution if required.
• KYC documents: Retained for a minimum of five (5) years from the date of verification, in line with standard financial crime prevention record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support correspondence: Retained for three (3) years from the date of the last interaction to enable resolution of any follow-up disputes.
• Marketing consent records: Retained for three (3) years from the date of consent or the date of last opt-in update, whichever is more recent.
• Anonymised analytics data: Retained indefinitely in aggregated, non-identifiable form for platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. You may request early deletion of certain data categories subject to the exceptions described in Clause 8 (Your Data Rights).

8 Your Data Rights

As a registered player on bet111, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with a clear description of your request and sufficient identification to allow us to locate your account.

• Right of Access: Request a copy of the personal data bet111 holds about you, including the categories of data processed, the purposes of processing, and any third parties your data has been shared with.
• Right to Rectification: Request correction of inaccurate or incomplete personal data. Note that some data fields (such as your registered name and date of birth) may require supporting documentation before they can be amended.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (for consent-based processing), or where you object to processing and there is no overriding legitimate interest. This right is subject to exceptions where retention is required by law (e.g., AML record-keeping obligations).
• Right to Restrict Processing: Request that bet111 limits the processing of your data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: Request a structured, machine-readable copy of the data you provided to bet111 under a contract or consent basis, for transfer to another service provider.
• Right to Object: Object to processing carried out under the legitimate interests legal basis, including direct marketing. bet111 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

bet111 will respond to all data rights requests within five (5) business days of receipt. Where a request requires more time to fulfil, we will notify you of the expected timeline.

9 Data Security

bet111 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:

• SSL/TLS encryption for all data transmitted between your device and the bet111 platform — the same encryption standard used by major Bangladeshi banks and financial institutions.
• Encryption at rest for sensitive personal data, including KYC documents and payment account references, stored on bet111 servers.
• Access controls ensuring that only authorised bet111 personnel with a documented operational need can access player personal data.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Automated fraud detection systems that monitor login activity, payment patterns, and betting behaviour for anomalies indicative of account compromise or unauthorised access.

While bet111 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, bet111 will notify affected players without undue delay and take all necessary remedial action.

10 International Data Transfers

bet111 primarily processes and stores player data using servers and service providers based within or serving the Asia-Pacific region. In some circumstances, personal data may be transferred to or processed by service providers located outside Bangladesh — for example, global payment processors, game studio backend systems, or cloud infrastructure providers.

Where such transfers occur, bet111 ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements with all third-party recipients that require them to maintain standards equivalent to those described in this Privacy Policy.

11 Children and Minors

bet111 is strictly an adults-only platform. Registration and use of the bet111 platform is prohibited for any person under the age of 21. 21+

bet111 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has registered an account or provided personal data to the platform, we will immediately close the account, void any associated balance, and securely delete all personal data associated with that account.

If you believe a minor may have accessed or registered on the bet111 platform, please contact us immediately at [email protected].

12 Third-Party Links

The bet111 platform does not contain links to external third-party websites for commercial or advertising purposes. However, where references to game studio names (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) or payment provider names (bKash, Nagad, Rocket, Upay) appear in our content, these are brand references only — bet111 is not responsible for the privacy practices of any third-party organisation referenced by name on this platform.

13 Changes to This Privacy Policy

bet111 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. Material changes — those that meaningfully affect how we collect, use, or share your personal data — will be communicated to all registered players via the email address on file no fewer than seven (7) days before the revised policy takes effect.

Non-material changes, such as formatting corrections or clarifications that do not alter the substantive rights described herein, may take effect immediately upon publication. The effective date at the top of this policy will always reflect the most recent revision. Your continued use of the platform after the effective date of any change constitutes your acceptance of the revised Privacy Policy.

14 Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bet111, please contact our support team:

• Email: [email protected]
• Response time: Within five (5) business days for all data-related requests
• Availability: 24 hours a day, seven days a week, including all Bangladesh public holidays

If you are not satisfied with our response to a data rights request or privacy complaint, you may escalate the matter through available dispute resolution channels. bet111 is committed to resolving all privacy complaints fairly and promptly.